Managing Difficult Conversations

Managing Difficult Conversations

Module Overview

This module would include topics on:

  • How to manage difficult conversations with staff regarding their conduct, performance and attitude
  • Coaching to perform techniques
  • Protected conversations v Without prejudice discussions – why do they apply?
  • How to frame a difficult conversation
  • What to do when the conversation doesn’t go to plan
  • Risks in law and how to avoid them


Claire Knowles

Claire’s practice spans all aspects of employment advisory, transactional and litigation matters. She works closely with employers and HR teams on their people and organisational development strategies.

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Delivery Methods

  • In-House Classroom
  • Public Classroom
  • Webinar
  • Podcast
  • Infographic

Target Audience

  • HR & Senior Managers
  • Any size organisation
  • Private and public sector
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